IMPORTANT NOTE: Relocation of the Tracing Service Hamburg Office

IMPORTANT NOTE
We are moving

 

ملاحظة هامة: نقل مكتب هامبورغ لخدمات البحث عن المفقودين

ملاحظة هامة
ستجد هنا وصفًا لكيفية الوصول إلى الموقع الجديد لخدمة البحث عن المفقودين التابعة للصليب الأحمر الألماني في هامبورغ.

Trace the Face -
Photo-based online tracing Family Links Poster
Trace the Face -
also on Facebook 
Link to the international Tracing Service Network Family Links Network

GRC Tracing Service in your area:

Data Protection Declaration

The Deutsche Rote Kreuz e.V. (German Red Cross headquarters - Tracing Service) with the Internet address (URL) www.drk-suchdienst.de takes the protection of your private and personal sphere seriously. We process personal data that you provide to us when you visit our website in accordance with the applicable legal data protection regulations. Compliance with applicable data protection law is subject to constant review by the GRC Tracing Service data protection officer.

In the following, we inform you about the handling of your personal data when using our website.

Personal data

Personal data is all data with which you can be personally identified. This includes information such as your name, e-mail address, postal address and telephone number. Your data will be treated confidentially by the GRC Tracing Service and used exclusively in accordance with the legal requirements of the Tracing Service Data Protection Act, the General Data Protection Regulation (GDPR) and the German Data Protection Act (BDSG-new).

Responsible body

The responsible body for data processing on this website is:

Deutsches Rotes Kreuz e.V.
DRK-Generalsekretariat
Carstennstraße 58
12205 Berlin

Our Tracing Service data protection officer, Ms. Frauke Weber, is also available by e-mail at: frauke.weber@drk.de.

Data that is automatically collected when you visit our website

When you access our website, certain data is automatically collected for technical and organisational reasons, such as access data, the amount of data transferred, the name of the files accessed, the date, time and duration of the access, whether the access was successful and the number of visits. This information is evaluated exclusively for statistical purposes and is not passed on to third parties. Nor is it linked with any personal data you may have entered. We use this automatically saved information to determine how user-friendly our website is and to improve its performance and content. All statements in this data protection declaration also refer to Internet addresses (URLs) previously used by the GRC Tracing Service which automatically link to the current URL.

Contact form

You are free to use our online tracing and contact forms. When using our online forms, an SSL connection is established between your computer, our provider and us (see also below: Data security. Technical standards). If you do not want to use the electronic Internet connection for transferring your tracing requests, you also have the option of sending them to us by post or fax. If you use the online forms provided, we will use the personal data you have entered to process and respond to your enquiries. The processing of the data entered is thus carried out exclusively on the basis of your consent (Art. 6 (1) lit. a GDPR), which you can revoke at any time informally, e.g. by sending us an e-mail.

Our employees and any service companies commissioned by us are bound to secrecy and compliance with the statutory data protection regulations. Your data will only be transmitted to third parties if this is necessary to fulfil the tracing service tasks assigned to us or if we are legally obliged to do so. We will neither sell your personal data to third parties nor market it in any other way.

Data security. Technical standards.

Our online forms are transferred in an encrypted format so that the data you enter cannot be read by unauthorised persons on their transmission path on the Internet. This data transfer is done using the so-called SSL security system (Secure Sockets Layer) in conjunction with highly secure 256-bit encryption. Please note that your web browser must support this standard in order to use this encryption. Information and updates can be obtained from the respective browser providers.

In case of changes, our measures are continuously adapted according to the latest state of technology. However, we point out that data protection involving the transfer of data on the Internet in accordance with the current state of technology cannot be guaranteed to be comprehensive.

Use of “cookies”

A session cookie is used to provide this website, which only remains on your computer until you close your web browser. It is then automatically deleted. Cookies are small text files which are stored on the Internet user's hard drive. They are used to control the Internet connection during your visit to our website and are required to provide certain functions. Our legitimate interest in processing your personal data (Art. 6 (1) lit. f GDPR) also lies in these purposes.

Most browsers are set to automatically accept cookies. However, you can disable the storage of cookies or set your browser so that it informs you as soon as cookies are set. The use of our online tracing forms or the online contact form requires that your browser accepts cookies.

Newsletter

You can subscribe to a free newsletter on our website. The e-mail address you provide for this purpose is exclusively used for the dispatch of the requested information. Your e-mail address will also be sent to our processor who carries out the dispatch. It will not be forwarded to any other third party.

In this case, your data will be processed on the basis of your consent (Art. 6 (1) lit. a GDPR). You can revoke your consent to the storage of your e-mail address and its use for sending the newsletter at any time, for example via the link provided at the end of the newsletter. The legality of the data processing carried out up to the revocation remains unaffected by the revocation.

The data you provide for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and deleted after you unsubscribe.

Rights of the user

As a user of this website you have the right to free information about your stored personal data, its origin and recipients as well as the purpose of data processing (Art. 15 GDPR). In addition, you have a right to correction if we have stored your data incorrectly (Art. 16 GDPR). Under certain legal conditions, you also have the right to block or delete your data (Art. 17 GDPR).

If the processing of your personal data is based on legitimate interests, you have the right to object to the processing of your personal data for reasons arising from your particular situation (Art. 21 GDPR).

Many data processing operations are only possible with your express consent. You may revoke your consent at any time (Art. 7 (3) GDPR). All you need to do is send us an informal e-mail. The legality of the data processing carried out up to the revocation remains unaffected by the revocation.

In the event of data protection violations, the person concerned has a right to lodge a complaint with the competent supervisory authority (Art. 77 GDPR). The competent supervisory authority for data protection issues is:

Bundesbeauftragte für den Datenschutz und die Informationsfreiheit
(Federal Commissioner for Data Protection and Freedom of Information)
Husarenstraße 30
53117 Bonn
Phone: +49 (0)228/99 77 99 -0
E-mail: poststelle@bfdi.bund.de

Finally, you have the right to receive the data which we process automatically on the basis of your consent or in fulfilment of a contract or to request its transmission to a third party in a commonly used, machine-readable format (Art. 20 GDPR). If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible.

Links to other websites

The website of the GRC Tracing Service contains links (cross-references) to other websites. The Tracing Service hereby expressly declares that at the time the links were created, no illegal content was discernible on the pages to be linked. The Tracing Service has no influence whatsoever on the current or future design, content or authorship of the linked pages. The provider of the site to which links are provided is solely responsible for illegal, erroneous or incomplete content and especially for damages which arise from the use or non-use of such information provided.

Copyright and trademark law

All brands, trademarks, product names, their abbreviations and logos mentioned on the website and which may be protected by third parties are, without restriction, subject to the provisions of the applicable trademark law and to the rights of ownership of the respective registered owner.

The copyright for published objects created by the GRC Tracing Service itself remains solely with the provider of this website. Any duplication or use of objects such as graphics, audio or video clips, video sequences and texts in other electronic or printed publications is not permitted without the express permission of the GRC Tracing Service.

Use of the contact data of the GRC Tracing Service

You are not permitted to use the contact information published on our website to send information which has not been expressly requested. We expressly reserve the right to take legal action against the senders of so-called spam mail in the case of infringements of this ban.

Questions, suggestions, complaints

If you have any further questions regarding the data protection information or regarding the processing of your personal data, you can contact the Data Protection Officer at the GRC Tracing Service directly. This person is also available to you in case of requests for information, suggestions or complaints. The Data Protection Officer can be reached as follows:

GRC Tracing Service Data Protection Officer
Frauke Weber
DRK-Generalsekretariat
Team 22/Suchdienst-Leitstelle
Carstennstr. 58
12205 Berlin
Phone: +49 (0)30/8 54 04 - 195
Fax: +49 (0)30/8 54 04 - 458
frauke.weber@drk.de