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Data Protection Notice

Protecting your privacy is considered an important issue and is taken seriously by Deutsches Rote Kreuz e.V. (German Red Cross headquarters – tracing service) using the internet address (URL) We process personal information, which you convey to us when you visit our websites, in accordance with the applicable statutory data protection regulations. The Data Protection Officer at the GRC Tracing Service monitors on an ongoing basis compliance with the applicable data protection legislation.

Personal information

Personal information are details relating to your identity. These include details such as your name, e-mail address, postal address and telephone number. Information about you is handled confidentially by the GRC Tracing Service and is only used in accordance with the statutory provisions of the Tracing Service Data Protection Act and the German Data Protection Act.

You are free to use our online search and contact forms. Using our online forms creates an SSL connection (see also Data security in this respect. Technical standards) between your computer, our provider and us. If you do not want to use the electronic internet connection for transferring your tracing requests, you have also the option of sending them by post or fax.

The personal information you provide is used by us to reply to your inquiries. Our employees and the service provision companies used by us are obliged by us to observe confidentiality and to comply with the provisions of the statutory data protection legislation. Your information is only passed onto third parties if this is necessary to fulfil the Tracing Service tasks assigned to us or if we are obliged to pass on this information under the law. We will not sell or otherwise market your personal information to third parties.

Information which is automatically recorded when you visit our websites

When you access our website, certain information is automatically recorded for technical and organisational reasons. The information includes access data, the amount of data transferred, the name of the files called up, date, time and duration of the visit, whether the retrieval was successful and the number of visits. This information is used exclusively for statistical purposes and is not passed onto third parties. Nor is it linked with any personal information you may provide. We use this automatically saved information to determine how user-friendly our website is and to improve its performance and content. All details in this data protection notice also refer to internet addresses (URLs) previously used by the GRC Tracing Service which automatically link to the current URL.

Data security. Technical standards.

We provide you with encrypted transfer of the online forms so that the information entered by you in the online forms cannot be read by unauthorised persons on its transmission route on the internet. For this data transfer, the so-called SSL-security system (Secure Sockets Layer) is used together with extremely secure 256 bit encryption. Please note that your web browser must support this standard in order to be able to sue this encryption. Information and updates can be obtained from the respective browser manufacturers.

In case of changes, our measures are continuously adapted according to the latest state of technology. However, we point out that data protection involving the transfer of data on the internet in accordance with the current state of technology cannot be guaranteed to be comprehensive.

Use of "cookies"

As part of the provision of this website, a session cookie is used which only remains on your computer until you close your web browser. It is automatically deleted afterwards. Cookies are small text files which are saved on the internet user’s hard drive. They serve to control the internet connection while visiting our websites. Most browsers are set in such a way that you accept cookies automatically. However, you can disable the saving of cookies or set your browser in such a way that it notifies you as soon as cookies are set. The use of our online tracing forms and the online contact form requires that your browser accepts cookies.

Links to other websites

The web presence of the GRC Tracing Service contains links (cross-references) to other websites. The Tracing Service hereby expressly declares that at the time of setting the links, no illegal content could be seen on the sites to which links are provided. The Tracing Service has no influence whatsoever on the current or future design, content or authorship of the sites to which links are provided. The provider of the site to which links are provided is solely responsible for illegal, erroneous or incomplete content and especially for damages which arises from the use or non-use of such information provided.

Copyright and trademark law

All trademarks and brands mentioned within the web presence and any trademarks and brands protected by third parties, product names, their abbreviations and logos are, without restriction, subject to the provisions of the applicable trademark law and to the rights of ownership of the respective registered owner.

The copyright for published objects created by the GRC Tracing Service itself remains solely with the provider of this web presence. Copying or using such graphics, audio or video clips, video sequences and texts in other electronic or printed publications is not permitted without the express permission of the GRC Tracing Service.

Use of the contact information of the GRC Tracing Service

You are not permitted to use the contact information published on our website to send information which has not been expressly requested. We expressly reserve the right to take legal action against the senders of so-called spam mail in the case of infringements of this ban.

Questions, suggestions, complaints

If you have any questions regarding the data protection information or regarding the processing of your personal information, you can approach the Data Protection Officer at the GRC Tracing Service directly. She is also available to you as your contact in the event of requests for information, suggestions and complaints. The Data Protection Officer can be reached as follows:

GRC Tracing Service Data Protection Officer
Frauke Weber
GRC Headquarters
Team 22/Tracing Service Head Office
Carstennstr. 58
12205 Berlin
Telephone: 030/8 54 04 - 195
Fax: 030/8 54 04 - 458