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Healthcare assistance and welfare

A further humanitarian task of the GRC Tracing Service is to provide welfare and healthcare assistance. Many Germans, especially older people, in Central, Eastern and South-Eastern Europe and in the Asian successor states of the former Soviet Union receive insufficient income or just a small pension. If these people become ill, they can barely pay the costs of the required medical treatment or of medication.

In these cases, the GRC Tracing Service provides support in the form of healthcare assistance as well as individual welfare assistance (social assistance for Germans in Poland according to § 133 of Book 12 of Social Security Code).

The following requirements for applying for health assistance or welfare must be met:

  • You have German citizenship,
  • live in the successor states of the former Soviet Union and
  • you are ill and needy

In addition to this, the GRC also provides aid in individual cases to non-Germans from Red Cross own funds.

The GRC Tracing Service provides the following assistance:

Individual healthcare assistance

The individual healthcare assistance includes:

  • medical treatment (surgery, outpatient/inpatient examinations and treatment, rehabilitation measures and, under certain circumstances, inpatient spa care)
  • supply of orthopaedic aids
  • medication aids

Current information on the requirements for the granting of health assistance can be obtained from the DRK-Suchdienst-Standort Hamburg, Fachgruppe Materielle- und Gesundheitshilfen.


From July 1, 2020 a new procedure will apply to all areas of health assistance:

The assistance will be provided through the structures of the self-organisations of the German minority in the CIS states. Please get in touch with the  DRK-Suchdienst for contact details of the responsible social welfare officers in the following republics: Russian Federation, Kazakhstan, Kyrgyzstan, Uzbekistan, Ukraine and Moldova.

Individual welfare assistance

Germans in need living in Poland have the option of obtaining services pursuant to the German Social Services Act (§ 133 SGB XII) and can be accepted into the assistance programme SGB XII (formerly: BSHG) with the GRC Tracing Service.


Only those individuals or households whose incomes fall below the statutory minimum living wage in Poland can be considered. The amount of assistance depends on by how much the income falls below the minimum level. In the event of particular difficulties, additional allowances may be granted. The welfare payments are made by money transfer, either in the form of a SEPA transfer directly to the account of the person in need, or by postal order.

Current information on the requirements for the granting of welfare assistance can be obtained from the GRC Tracing Service Hamburg Office, Team of Specialists for Material Aid and Medical Care


Do you have a concern regarding healthcare assistance and welfare? The GRC Tracing Service is available to you personally in a GRC Regional or District Branch near you

You can also send your request directly to us:

German Red Cross
Tracing Service Hamburg Office
Meiendorfer Straße 205
22145 Hamburg

  • Contact data for medical treatment
    Ms Renate Steiner
    Phone: +49 (0)40 / 4 32 02 -139
    Fax: +49 (0)40 / 4 32 02 –251
    E-mail: mgh(at)


  • Contact data for provision of orthopaedic aids and medication
    Mr Detlev Krüger
    Phone: +49 (0)40 / 4 32 02 –218
    Fax: +49 (0)40 / 4 32 02 –251
    E-mail: mgh(at)


  • Contact data for help with welfare
    Ms Katarzyna Brendemühl-Naujoks
    Phone: +49 (0)40 / 4 32 02 -107
    Fax: +49 (0)40 / 4 32 02 –251
    E-mail: mgh(at)


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